Customer Feedback

Please help us to continually improve our products, services and quality systems by filling in our customer satisfaction survey to ensure that we meet your expectations. We would be grateful if you could take a few moments to complete this survey.

Please complete your name, company and email below:

    Please rate from 'Strongly Agree' to 'Strongly Disagree', each of the statements below by selecting from the drop-down lists.

    1a) At the time of your initial enquiry would you agree that you received a prompt and courteous response to your request for service / technical / commercial information.

    1b) Would you agree that the person(s) who dealt with your initial enquiry fully understood your requirements and were able to provide you with detailed and accurate information.

    1c) Were you confident that Torus could provide the Product or Service of interest.

    2a) Did you receive an acceptable level of communication and feedback with respect to the progress of your Product or Service throughout the process from order to delivery.

    2b) Would you agree that the communication process and designated point(s) of contact with respect to your specific project were clear and effective.

    3a) Did the Product or Service meet your expectations once delivered.

    3b) Would you agree that Torus provided an acceptable level of Service and Support after the Product or Service was delivered.

    4a) Would you agree that your overall experience with Torus throughout the above process was acceptable.

    4b) Would you consider using Torus again for any future Product or Service requirements.

    Include any additional comments below:

    Our Divisions

    Through our four key divisions we deliver a range of measurement and inspection systems, metrology services, manufacturing services and machine enclosure solutions, as well as our online store for aluminium profile components and workspace solutions.

    How can we help you?